Welcome to Widgetbox Support!  You'll find the tools here to view or edit existing requests or submit new support requests.

Frequently Asked Questions

See below for a list of common questions about Widgetbox Support.

What are your hours of operation?

Although we monitor support around the clock, general support hours are Monday through Friday, 9:00a to 5:00p PST/PDT.

What is an expected response time?

The response times can fluctuate based on support volume, but your question will normally be answered within 1-2 business days.  The tickets are answered in the following order:

1. tickets that could be calling out potential issues in the site with mass user affect.
2. partners/paying subscribers
3. all others (FIFO)

How big is your support team?

At Widgetbox, the entire team contributes to assist users with support-related matters.  The user support initiatives are lead by Platform Support Specialist Philip Remer and Ad Operations Manager John Skinner.

What's the best way to contact Widgetbox Support?

Generally speaking, the best thing to do is to check knowledgebase first.  If you search and cannot find a topic that answers your question, you'll want to contact us directly.

What information should I provide in my support request?

As much information as possible.  This means any relevant information, including (but not limited to):

• Your Widgetbox username (please do not send your password)
• Links to widget(s), site(s), or RSS feeds in question
• Your browser and operating system
• Screenshots of the issue(s) if possible
• Anything else that may help us understand the issue that you're seeing and reproduce it.

Thanks for using Widgetbox and we look forward to speaking with you!