Knowledgebase/Support Documents /Widgets

I can't see my widget!

Morgan Sherwood
posted this on April 12, 2011 17:03

If you're unable to see a widget you've enbeded, You'll want to make sure you've got the most recent version of flash by navigating to http://get.adobe.com/flashplayer/ as well as javascript enabled within your browser. If after you update your flash and you still don't see the widget you'll want to clear your cache.

 

For Internet Explorer 8, follow these steps:

  1. From the Safety menu in the upper right, click Delete Browsing History... . 
  2. Deselect Preserve Favorites website data, and select Temporary Internet files, Cookies, and History. 
  3. Click Delete.

 

For Internet Explorer 7, follow these steps:

  1. From the Tools menu in the upper right, select Internet Options. 
  2. Under "Browsing history", click Delete... .
  3. To delete your cache, click Delete files... .
  4. To delete your cookies, click Delete cookies... .
  5. Click Close, and then click OK to exit.
You'll want to make sure you've got the most recent version of flash by navigating to http://get.adobe.com/flashplayer/. If after you update your flash and you still don't see the widget you'll want to clear your cache by following these steps:
1. From the Tools menu in the upper right, select Internet Options. 
2. Under "Browsing history", click Delete... .
    - To delete your cache, click Delete files... .
    - To delete your cookies, click Delete cookies... .
3. Click Close, and then click OK to exit.You'll want to make sure you've got the most recent version of flash by navigating to http://get.adobe.com/flashplayer/. If after you update your flash and you still don't see the widget you'll want to clear your cache by following these steps:

 

Firefox 3.5 and above for Windows

  1. From the Tools menu, select Clear Recent History... .
  2. From the Time range to clear: drop-down menu, select the desired range; to clear your entire cache, select Everything. 
  3. Click the down arrow next to "Details" to choose what history elements to clear (e.g., check Cookies to clear cookies). Click Clear Now.
  4. Back to top

 

Steps for other browsers can be found here

 

Comments

User photo
Diógenes Dornelles
Widgetbox

Why I don't get more to do widget?

January 20, 2012 11:42
User photo
mike slaiter
Widgetbox

I have an old CMS system with widgets already in an assets box where I can drag and drop them into the page. However, how to get the widgets in the assets box I have no idea?

<p>Website can be found <a href="http://www.dsdfoodgroup.com">here</a></p>

April 25, 2012 07:28
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USASOC PAO
Widgetbox

I did what it said but it is still not working on IE8, Chrome or Firefox with either the Flash or Javascript. For the JS it says that it is not defined.

April 27, 2012 16:19