Hi Widgetbox-Team

I have checked already your knowledge-database without success.
I have tried to update my credit card information but I get the following failure message:

Sorry, we are currently unable to retrieve your payment information. Please visit our online support community at http://support.widgetbox.com/ if you continue to see this message.

I get this message too. Please help.

I also am getting this message.   I don't want my payment to not go through.  Please advise

Add me to the list of users having this same issue. I'm trying to verify my credit card information.

Hello Widget Team, I am currently trying to update my credit card to renew my subscription and have followed your instructions but just get the following...

Sorry, we are currently unable to retrieve your payment information. Please visit our online support community at http://support.widgetbox.com/ if you continue to see this message.                            

Please help. 

Thanks                   

I'm getting the same message when trying to update credit card info too. Help.

Dear Widgetbox,

I have to post this here, as I can't find other place to contact you regarding this urgent matter.

We (routerank.com) need to renew our Widgetbox Pro's annual subscription before May 11, 2012. However, we have been unable to update our payment information, as instructed in your automatic email.  https://www.widgetbox.com/dash/account/billing/

The reported error was: "Sorry, we are currently unable to retrieve your payment information"
 
I have searched the FAQ and Knowledgebase of Widgetbox but couldn't find any helpful information . Many other users of Widgetbox are having the same problem (e.g., http://support.widgetbox.com/entries/21261357-credit-card-info)

Thank you for your help.
Best regards,
The routeRANK team.

Same problem here: no way to update credit card information. It appears that Widgetbox no longer has support staff. I have seen no posts by support staff anywhere on the site with a 2012 date on them. 

Hi,

We are having the same problem - how do we change our credit card info. 

Same problem... has this company I have relied on, and been happy with all this time, changed to SHIT with this buyout?? ANY SOLUTIONS???? Widgetbox????????

Add me to the list of complaints. Where is Widgetbox?

Add me to the list - my old card expires at the end of this month.

Has anyone received a response to this issue?  I need to update.

The answer provided by this "knowledgebase" is not working... I need help updating my subscription with a new card since the other one expired...  or my service with your company will be terminated and not by my choice. If you want to continue receiving money from me, which I'm willing to part with, please let me know HOW TO PAY YOU. Ok?

Please add me to the list.  This is on our website and don't want the service to be removed.

Hi there. Same here. Please update us on how we can resolve this.

I have sent the widgetbox support 12 emails asking for help!  Your directions are not helping me and I can not get you to respond to my question.  You have no phone number posted to call.  Why can you not help me update my credit card info?  You do want paid customers ..... right?  Very, very fustrated!!!  Now you have cancelled my long standing account of 5 years because I am unable to update my credit card information.  WHY?

This is the response I received from my desperate plea. Thank you for your response but you have not addresssed the problem.  Why am I having to create a new subscription when I have had one for 5 years? Why would I create a new subscription to only have the same problem again?  

There is no post on this forum that helps one person!   

 Dear Mary, > > Your Widgetbox Pro - Annually subscription has been cancelled because we were unable to successfully process your credit card. > > Your Widgetbox account has been returned to our basic free version. If you'd like to re-enable your pro features, simply click the 'Go Pro' tab in the header on widgetbox.com to re-subscribe. > > Please visit http://www.widgetbox.com/info/legal/terms-of-sale/ for information on our billing and cancellation policies. > > Get Help: Please visit our support community at http://support.widgetbox.com/

Same problem.  I've been trying to update my info for days.  The total lack of support in this thread is very telling.  Widgetbox either doesn't listen, or doesn't reply. Either way... terrible.

Did anyone receive any answer to this question of how to change the credit card information?

My credit card was cancelled when someone tried to use it fraudently. I got a new credit card number. Widgetbox has my old number. I can't follow the instructions above because "Manage Payment Method" doesn't appear on my screen. I have a Mac. I cannot figure out how to get my new credit card to you. Help.